Got a question? We might have answered it already. Check the list below to find some answers.
- What is WEEMALL.COM?
WEEMALL.COM is your Philippine Online Shopping Mall committed to creating a community of shoppers who truly experience and fully enjoy the benefits and advantages of online shopping. Conceptualized and created by Oxford Distributions, Inc., WEEMALL.COM provides a diverse selection of quality products at reasonable prices, flexible payment options and nationwide delivery service.
- What are the benefits and advantages of becoming a WEEMALL.COM Shopper?
Being a WEEMALL.COM shopper allows you to enjoy the following benefits and advantages:
- Convenient shopping at the comfort of your own home
- No waste of time and effort going to the store, only to find that the item you are looking for is not available
- Access to more choices of guaranteed quality products
- Easy and simple browsing and shopping process
- Safe and secure flexible payment options using either your ATM or Credit Card, Bank Deposit or SmartMoney account
- Efficient nationwide delivery of your purchases
SAFE AND SECURE TRANSACTION
- Is shopping at WEEMALL.COM safe and secure?
WEEMALL.COM also uses the trusted payment solution Weepay.com which utilizes 128-bit SSL encryption technology to ensure safe and secure payment transactions within WEEMALL.COM. This means that any information you disclose to WEEMALL.COM during and after registration is guaranteed confidential and will not be shared with other third party sources.
For credit card transactions, WEEMALL.COM uses YESpayments, is independently audited for compliance with PCI DSS 2.0, that makes use of multiple security features including use of advanced firewall, access controlled data center, data and network encryption and advanced payment authentication with built-in CVV2/CVC2 validation and 3D-secure processing.
- Will WEEMALL.COM sell information about me or my purchase habits?
- What are the benefits of becoming a Registered WEEMALL.COM shopper?
As a registered WEEMALL.COM shopper, you can have your Account Page, which would allow you to manage your transactions with WEEMALL.COM. With your own WEEMALL.COM account, you can:
- Monitor your purchases
- Easily manage personal and shipping details information
- Utilize the Wish List feature so you can plan your purchases ahead of time
- Utilize WEEMALL.COM’s convenient personal messaging (PM) on a particular transaction
Plus, you get to enjoy discounts, promo offers, freebies and rewards exclusive to WEEMALL.COM members only.
- How do I register?
It’s easy and it’s FREE! Join the WEEMALL.COM Community by clicking here.
- I’m not sure if I want to be a member yet. Can I purchase products as a guest shopper at WEEMALL.COM?
Yes, you can purchase products at WEEMALL.COM as a guest shopper. However, it would be more convenient for you keep track of your purchases with your own account, so we suggest you register as a WEEMALL.COM member. It’s easy and it’s FREE!
- What types of products can I purchase at WEEMALL.COM?
You can purchase both tangible and voucher-based/code-based products at WEEMALL.COM. Tangible items are those that require physical delivery. These include goods such as clothing, shoes, books, cell phone units and such. Voucher-based/code-based items are those that do not require a physical delivery but instead are delivered electronically, through email or text message. Examples of these are vouchers and gift cards.
- Are all items being sold in WEEMALL.COM authentic?
WEEMALL.COM strives to provide its customers with the utmost satisfaction in their product choices. Thus, we made sure that all our items are of the best quality. All items sold in WEEMALL.COM are authentic and original. They come from our accredited merchants whom we have personally verified as legitimate providers of these products.
- How do I shop at WEEMALL.COM?
Whether as a WEEMALL.COM member or as a guest shopper, you can shop at WEEMALL.COM anytime of the day and anywhere you are. If you are a member, you are required to login first. Just search for your desired item by typing the product name in the search bar and click the Search button. Once you’ve found your item, click the Add to Cart button to add the item to your shopping cart. When you have finished shopping, just click the Checkout button, choose your payment options and follow the rest of the payment process and you will receive an Order Completion email. Once WEEMALL.COM has verified your payment, you will receive an Invoice of your purchase in your email. Then, just wait for the product to be delivered to you.
- How would I know that my transaction was successful?
WEEMALL.COM provides you with email notices informing you about the status of your order. This will also indicate whether your transaction is pending (for payment completion or verification) or if your transaction is successfully completed and if it is already for delivery. If you are a registered member, you can also check your transactions via your WEEMALL.COM account.
- What are system generated email messages from WEEMALL.COM?
System generated email messages are verification messages sent to your email for every transaction you conduct in WEEMALL.COM. Since these messages are system-generated, they leave no room for human errors, biases and outside interventions and they do not reveal transaction information to outside and external sources. Their primary purpose is to help you verify and secure your transactions within the WEEMALL.COM platform.
- What if WEEMALL.COM does not offer the product I want?
The WEEMALL.COM team work hard to ensure that our customers will enjoy the most number of quality products and services. However, if you cannot find a particular product you want at WEEMALL.COM your suggestion of this product would be highly appreciated.
Just contact our Customer Service staff and inform them about the product you need. They will be happy to tell you if the product is available under a different category, out of stock, or when it may become available. If the product is not in our inventory at the moment, then it will be reported as a suggested product that WEEMALL.COM will strive to make available for you and the rest of our shoppers.
- I know the item is out of stock, but can I still pay for it and wait for new stocks to arrive?
It will be best to wait for stocks to be made available again and on display on the website. This way, you can use your money to pay for other items you might want to purchase instead. If you are a registered WEEMALL.COM member, you can use the Wish List feature to keep tab on items (both available and out of stock) that you want to purchase in future.
- Who do I contact if I need help about my purchases?
Our customer service personnel are ready to help you. You may contact our Customer Service Deparment using any of these options:
||(+632) 555-3388 loc. 2100 to 2104
|| (+632) 555-3311 loc. 2105
||Mondays to Fridays -- 8am - 6pm
||Saturdays -- 9am - 2pm
- Do you have a physical store?
Our showroom is where some items from our online store are displayed. You can also buy the items directly from our showroom and pay for them in cash or credit card. It is located at #191 Roosevelt Avenue, San Francisco Del Monte, Quezon City.
- How do I get my items?
WEEMALL.COM provides nationwide delivery service so you don’t have to worry about separate shipping hassles. Each item you buy has its own shipping rate displayed so you know just how much your total purchase price is. You can also enjoy reduced shipping rates when you buy more items. All you need to do is complete your transaction and wait for your items to be delivered right to your doorstep. Please note that surcharges may apply for areas that are out of the courier's delivery coverage.
- Where does WEEMALL.COM deliver?
WEEMALL.COM offers delivery of items nationwide.
- Do you deliver internationally?
Currently, we only offer nationwide delivery service but eventually, we will also be serving other countries in Asia.
- How does WEEMALL.COM deliver?
WEEMALL.COM utilizes reliable third-party courier or shipment services for its fast and efficient delivery system.
- How much will delivery cost?
Delivery cost vary depending on the location and weight of the product you wish to purchase. But with WEEMALL.COM's Reduced Shipping Fee nationwide, you get to save on delivery fees as you purchase more products.
- What is reduced shipping?
Reduced shipping enables customers to pay less shipping fee when they purchase more items in a single transaction. When you purchase two items in a single transaction, you won’t pay for their individual shipping cost. Instead, it will have combined shipping cost. The reduced shipping fee will be computed based on the weights or dimensions of your items, whichever is higher. Thus, if the shipping cost of your first item is Php100 and the shipping cost of your second item is Php200, you won’t pay for a shipping cost of Php300. You will only pay Php200 or Php250, based on the computation of the combined weight and/or dimension of your items.
- Do you deliver on the same day I purchased my items?
We follow a delivery lead time of 3-4 working days within Metro Manila and 5-7 working days for delivery to provinces.
- How soon before my order is processed for delivery?
As soon as your payment is verified, your order will be processed for delivery. This is also when the delivery lead time begins.
RETURNS, REFUNDS & EXCHANGE
- Does WEEMALL.COM allow return of products?
WEEMALL.COM only allows product returns if one or more of the following reasons apply:
- Product has been confirmed to be damaged or defective at the time of receipt
- Wrong product was shipped and delivered to the customer
All products subject for return must be reported immediately (within 24 hours) upon receiving of the product. Products should be in the same condition and original packaging as when purchased. If the product to be returned includes freebies when purchased, these freebies should also be returned along with the product.
- When is a product considered defective?
A product is considered defective if the supplier identifies that the product is indeed defective based on their standard quality control guidelines.
- Defective merchandise may be returned back to WEEMALL.COM within 24 hours (1 day) upon receiving the product. It will be evaluated for repair or replacement by the supplier.
- If you want to return an item you think is defective, please call our After Sales Service hotline first to report your claim.
||(+632) 555-3311 loc. 2105
- How do I return a product?
To return a product, you should call our Customer Service Department to inform them that you wish to return a product you purchased from WEEMALL.COM. You will be asked to provide the reason for returning the product. A review will be conducted if the reason for return is valid. You will then be notified if the product is eligible for return or not.
If the product is eligible for return, you can ship the product back to WEEMALL.COM for further quality control measures. You can also personally drop the item at our showroom or at other selected locations within Metro Manila as arranged with customer service. Once the product return is approved, a product replacement, or other remedy as agreed upon between you and customer service will be facilitated.
- Who shoulders the shipping charges for returns?
The buyer is responsible for all the shipping charges incurred for items returned.
- What if there is no available replacement for a returned product?
You will be informed by customer service if a product replacement is unavailable. In such a case, you have the following options:
- Choose a different model of the product from the same brand
- Choose a different item in WEEMALL.COM
- Get a refund
If the chosen replacement costs more than the original purchased product, you will have to settle the balance through bank deposit before WEEMALL.COM ships the new product. However, there will be no cash back or credit provided for excess amount if the chosen replacement costs less than the original purchased product.
- Does WEEMALL.COM allow refunds?
WEEMALL.COM only allows refunds under the following circumstances:
- If the product/s you purchased (paid purchases only) is not available and you do not want it be replaced by another product.
- If the product you purchased is defective and WEEMALL.COM has no available stock to replace the defective product you do not want any other product in WEEMALL.COM.
- Does WEEMALL.COM allow exchange of products?
WEEMALL.COM does not allow exchange of products.
- What is WEEMALL.COM Gift Cheque?
A Gift Cheque is a voucher or coupon that you can use to purchase items in WEEMALL.COM. This is like purchasing credits or points that you can use in future to buy items. When you use your Gift Cheque, its equivalent value will be deducted from your total amount to be paid. Thus, if your total payable is Php1,000 and you use your Php200 Gift Cheque, then the amount you have left to pay is only Php800.00.
Also, you can use as many Gift Cheques in paying for your purchases. For example, you have Three (3) P500 WEEMALL Gift Cheques, you can use it to pay for your purchases worth Php1,500.
WEEMALL.COM Gift Cheques are popularly given as gifts. Because this allows the recipient to purchase what they want in the online store you never have to worry about giving the wrong gift. Get your WEEMALL.COM Gift Cheque today.
- What is WEEMALL.COM Discount Code?
A Discount Code is a voucher or a code that you can use to get a price cut. Your Discount Code could be a fixed amount or a percentage. When you use your Discount Code, its equivalent value will be deducted from your total amount to be paid. Thus, if your payable is Php1,000 and you use your Php100 Discount Code, then the amount you have left to pay is only Php900 or if your payable is Php1,000 and you use your 10% Discount Code, then the amount you have left to pay is only Php900. A minimum purchase or purchase of a particular item or an item from a particular category or brand is usually required to activate use of the Discount Code.
WEEMALL.COM Discount Codes are usually given during events, activities, promotions or as give aways and prizes for loyal WEEMALL.COM members and shoppers.